Refund policy

Due to the nature of health, wellness, and personal-care products, we cannot accept returns on:

• Opened or used products

• Medications, supplements, tablets

• Nasal sprays, eye drops, ointments, or creams

• Suppositories

• Any product with a broken seal

This is for safety and hygiene reasons.

Eligible Returns
We will replace or refund an item if:

• You received the wrong product

• The product arrived damaged

• The package was lost in transit

• The item has a manufacturer defect

To request a replacement or refund, email us at support@szapteka.com within 14 days of receiving your order.

Refund Processing Time
Approved refunds are issued back to your original payment method in 3–7 business days. Shipping fees are non-refundable unless the error was ours.